Our Responsibilities:

• Keep computer systems running smoothly and ensure users get the maximum benefit from them.

• Install and configure computer hardware operating systems and applications.

• Monitor and maintain computer systems and networks.

• Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff set up systems or resolve issues.

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

• Replace parts as required.

• Follow diagrams and written instructions to repair a fault or set up a system.

• Support the roll-out of new applications.

• Set up new users' accounts and profiles and deal with password issues.

• Respond within agreed time limits to call-outs.

• Work continuously on a task until completion (or referral to third parties, if appropriate)

• Priorities and manage many open cases at one time.

• Ensure security of data, network access and backup systems.

• Audit systems and assess their outcomes.

• Conduct electrical safety checks on computer equipment.

• Purchasing of different electronic devices i-e Desktops, laptops, LCDs, etc.

- Proven working experience as a Support or relevant experience

• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems

• Hands-on experience with computer networks, network administration, and network installation.

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.